Cloud Connect Server (CCS) Hardware & Network Specifications

The new Tenfold documentation site is located at https://docs.tenfold.com. Please update your link for this article to: https://docs.tenfold.com/en/cloud-connect-server--ccs--hardware-and-network-specifications.html

Overview: Tenfold Cloud Connect is a lightweight application that runs on a Windows server or workstation and retrieves the phone events from your On-Premise PBX via the LAN. It then takes the events and sends them over to our cloud architecture for processing and handling.

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Hardware Specifications:

Version 4.x (current)

• Operating System (OS) Requirements
  • Windows Server 2019 with Desktop Experience (Recommended)
  • Windows Server 2016 with Desktop Experience (Recommended)
    • Cisco UCM prior to 11.5 not supported on Windows Server 2016

• Processor
  • Modern 4 Core Processor
• Microsoft .NET Framework 3.5 must be installed (Tenfold Bridge Requirement)
• Microsoft .NET Framework 4.8 Runtime must be installed
  • For both .NET versions, you do not need any HTTP Activation related items
• 8 GB RAM
• 16 GB Free Hard Disk Space + OS Recommended space (Required)
• Taking a System Image Backup prior to installation (Required)

Network Specifications:

• Must have the ability to access the internet
• Static externally facing IP address. Most likely, this will be your WAN IP. (If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)

Firewall Exceptions:

Domains and IP addresses for Tenfold Cloud and Software can be accessed here.

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Version 3.x / 2.x (legacy)  

• CCS license (legacy) – Call (415.599.1170) or email ([e-mail]) for more information.
• OS Requirements
  • Windows Server 2016 with Desktop Experience (Recommended)
    • Cisco UCM prior to 11.5 not supported on Windows Server 2016
  • Windows Server 2012 R2
  • Windows 10
  • Windows 8.1
• .NET 3.5 must be installed
• .NET 4.5/4.6 must be installed
• Modern 4 core processor
• 8 GB Memory
• 30 GB Free Hard Disk Space
• Network card (wired)
• Virtual Environments are supported
• Must have access to the internet

Network Specifications:

• Must have the ability to access the internet
• Static externally facing IP address. Most likely, this will be your WAN IP. (If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)

Firewall Ports Required: 

• ent1.bridge.callinize.com:3026 (outbound)
• events.tenfold.com:443 (outbound)
• intake.tenfold.com (130.211.9.159):443 (outbound)
• *.pubnub.com:443 (outbound)
• *.pndsn.com:443 (outbound)
• *.pubnub.net:443 (outbound)
• *.pubnub.io:443 (outbound)
• registry.npmjs.org:443 (outbound)

Whitelist List:

Additional Domains of the Tenfold whitelist can be accessed here.

Originally Written By Blake Given

September 25, 2017