Overview: This article provides a quick walkthrough for preventing Skype from interfering with click to dial functionality in SugarCRM.
SkypeOut and SugarCRM
SkypeOut may be enabled if Skype or another program is opening when you are attempting to click to dial within SugarCRM. The following steps will disable SkypeOut:
1. Open the admin settings.
2. Scroll to the System section and open System Settings.
3. Scroll to the SkypeOut section and uncheck the box next to Enable SkypeOut® integration.
4. Test click to dial and see if Skype is still attempting to launch.