Overview: Enabling Agent Status allows Admins to manage the status of your users across your integrations
The feature can be found in the following path: Tenfold Dashboard >Features >Agent Status
Agent Status provides different settings in this feature :
- Agent Login and Logout
Enable this preference if you want Tenfold to provide the ability of logging in and out agents
Status Mapping auto-provisioning
With this option enabled, Tenfold will periodically poll for available agent statuses and automatically build mappings for them. Existing mappings will not be changed. Keep in mind that this option only applies if you have a single integration enabled.
Enable/disable agent status for your integrations. The available statuses in the Status Mapping section will be refreshed after you have saved your change.
Originally Written By Akshay Mohan
May 3rd 2020