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Rob

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Activity overview

Latest activity by Rob
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    Rob created an article,

    Configuring Tenfold to Use Okta as an Identity Provider Utilizing SAML

    Overview: This article provides a walkthrough for configuration Okta as an identity provider for Tenfold with SAML. Configuration Instructions 1. In Okta Admin console click the Applications Tab a...

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    Rob created an article,

    Hide Analytics Page

    Overview :By default, this feature is disabled. Enabling this feature will prevent access to the Analytics page for the whole Organization. Originally Written By Robert Hammond February 19, 2018

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    Rob created an article,

    Features: Social Media Lookup

    Overview :Social Media Lookup when enabled will retrieve Social Media information for the current record using the email provided by the CRM. The Floating UI will show the photo of the record alon...

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    Rob created an article,

    Company Settings

    Overview: Its settings that are available in the Tenfold dashboard that allows you to make changes to the company settings and its characteristics. Business Hours From here, you can set your hours...

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    Rob created an article,

    Talk Time

    Overview By default, the call duration for your Organization are tracked from the first Ring event to the Hangup event. With Talk Time enabled, this will change the analytic data to measure call d...

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    Rob created an article,

    Features: Notes Setup (Legacy Floating UI)

    Overview: Note configuration can be set for the entire organization. If a User has a preference on this behaviour, they will be able to access the Features from their Dashboard and configure Note S...

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    Rob created an article,

    Social Media Lookup

    Overview: Social Media Lookup, when enabled, will retrieve Social Media information for the current record using the email provided by the CRM. The Floating UI will show the photo of the record al...

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    Rob created an article,

    Features: Create Record Buttons

    Overview: The Create Record Button allows the User to create new record types within the CRM from the Floating UI. You can customize the type of record that your Organization prefers your User’s u...

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    Rob created an article,

    Features: Advanced Click to Dial

      Overview :Enabling this feature will allow your Organization more control with the Click-to-Dial core feature.   Mode Loose and Strict refers to Click to Dial parsing or how Tenfold hyperlinks n...

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    Rob created an article,

    Features: Don’t Auto Log Calls

      Overview : This feature when Enabled will allow your Organization to not log calls to the CRM unless the User clicks on the Save button in the Floating UI.   Originally Written By Robert Ham...