We're here to help

Avatar

Blake Given

  • Total activity 74
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 0

Activity overview

Latest activity by Blake Given
  • Avatar

    Blake Given created an article,

    Features: Cases and Opportunities in Tenfold

    Overview: This article provides a quick overview of the Case and Opportunity creation/relation Feature within the Tenfold Floating UI and Desktop Application.  Floating UI Creating/Relating a Case ...

  • Avatar

    Blake Given created an article,

    Asterisk: No Call Recordings When Using Click to Dial

      Overview: This article provides a guide to resolving an Asterisk issue where manually dialed calls have a call audio recording, but click to dialed calls do not.   The Cause of the Behavior This...

  • Avatar

    Blake Given created an article,

    Cisco Deskphone Configuration

    Overview: This article provides a quick walkthrough for configuring your Cisco deskphone to send phone events to Tenfold and enable click to dial functionality. Important Note: Deskphone integrati...

  • Avatar

    Blake Given created an article,

    Enable Click to Dial on new Polycom firmware

    Overview: If your Polycom phone has software version above 5.0 you will need to go through the following steps to ensure click to dial will function as expected. Step 1 Update the Web Configuratio...

  • Avatar

    Blake Given created an article,

    Features: Local Presence

     Overview: This article provides a quick summary of enabling Local Presence at an Administrative and User level.    Configuring Local Presence for the Organization Local Presence technology is a t...

  • Avatar

    Blake Given created an article,

    Cloud – Samsung PBX

    1. Install and configure OfficeServ Link2. In GoConnect, enter the IP address of the computer running the OfficeServ Link program3. Add a Trunk Access Code if there is a # that you must dial to re...

  • Avatar

    Blake Given created an article,

    Oracle

    Overview: Please follow these steps to connect to Oracle CRM: 1. Navigate to the Dashboard CRM page2. Select Oracle in the dropdown menu3. Enter your Oracle username, password and server (URL that...

  • Avatar

    Blake Given created an article,

    Polycom Deskphone Configuration

    Updated: 11/28/2017  By: Blake Given  Advisory: DEVICE LEVEL INTEGRATION IS NO LONGER SUPPORTED Overview: This article provides a quick walkthrough for configuring Polycom devices for use with Ten...

  • Avatar

    Blake Given created an article,

    Custom CRM Module Integration

    Update: 7/1/2016 By Blake Given  Overview: Some CRMs allow the creation of custom modules to help businesses track data that does not fit the standard labeling of Accounts, Opportunities and Leads...

  • Avatar

    Blake Given created an article,

    Tenfold Status Page

    Overview:We keep this page up to date with service disruptions and outage information. We will provide detailed information about what services are affected, how this will be seen to the end user ...